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“You should know you were not the cheapest, nor the most expensive in bidding. What weighed most heavily in your favor from my standpoint was your excellent customer service. Prior to you contacting me, I had contact with [one of your salespersons] who would periodically check in with me. No other research company was this consistent. Some did no follow-up. Although I’m certain I exasperated you over the last month with myriad requests and questions, you have always been prompt with getting back to me. I anticipate this same level of customer service will continue moving forward. I certainly hope so.”